Privacy Policy

Last Updated: January 15, 2023

1. Introduction

ChilesNerv ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chilesnerv.com (the "Website") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our Website
  • Subscribe to our newsletter
  • Complete a contact or inquiry form
  • Place an order for products or services
  • Participate in surveys or promotions

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Billing information
  • Company information (if applicable)

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and usage patterns. This information may include:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on those pages
  • Click patterns and interactions with the Website
  • Geographic location (country and city level)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Website. Cookies help us provide you with a better experience when you browse our Website and allow us to improve our site. For detailed information about the cookies we use, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Website and services
  • Process and fulfill your orders, requests, or transactions
  • Communicate with you about products, services, offers, and promotions
  • Respond to your inquiries, comments, or concerns
  • Personalize your experience on our Website
  • Monitor and analyze trends, usage, and activities in connection with our Website
  • Prevent fraudulent transactions and monitor against theft
  • Comply with legal obligations

4. How We Share Your Information

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Privacy Rights

7.1 Access, Correction, and Deletion

You have the right to access, correct, or delete your personal information that we hold. To exercise these rights, please contact us at [email protected].

7.2 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send you
  • Contacting us at [email protected]

7.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Website. For more information about cookies, please see our Cookie Policy.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By mail: 123 Acoustic Avenue, Toronto, ON M5V 2K4, Canada
  • By phone: (416) 555-1234