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Terms of Service

Last Updated: January 15, 2023

1. Introduction

Welcome to ChilesNerv. These Terms of Service ("Terms") govern your access to and use of the ChilesNerv website, products, and services. Please read these Terms carefully before using our services.

By accessing or using our website at chilesnerv.com (the "Website"), purchasing products, or using any other services offered by ChilesNerv (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

  • "ChilesNerv", "we", "us", or "our" refers to ChilesNerv, a company registered in Canada.
  • "You" or "your" refers to the individual or entity using our Services.
  • "Content" includes text, graphics, images, audio, video, software, data, and other materials.
  • "Products" refers to any acoustic panels, sound treatment solutions, or related items offered for sale by ChilesNerv.

3. Account Registration

Some features of our Services may require you to register for an account. When you register, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account login credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, false, or incomplete, or if you fail to comply with these Terms.

4. Orders and Purchases

4.1 Product Information

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content on our Website are accurate, complete, reliable, current, or error-free. In the event of a pricing error, we reserve the right to refuse or cancel orders.

4.2 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason up until the time of shipment.

4.3 Payment

You agree to pay all charges at the prices in effect when you place your order. You also agree to pay all applicable taxes, shipping, and handling charges.

4.4 Cancellations and Refunds

Orders for standard products may be canceled within 24 hours of placement without penalty. Custom orders cannot be canceled once production has begun. Our refund policy for returned products is available on our Website.

5. Shipping and Delivery

Shipping timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by customs, shipping carriers, or other factors beyond our reasonable control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

6. Product Warranties

All products come with a limited warranty as described on our Website or in the product documentation. Except as expressly stated in our limited warranty, we disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Intellectual Property Rights

7.1 Our Content

All content included on the Website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of ChilesNerv or its content suppliers and is protected by Canadian and international copyright laws. The compilation of all content on the Website is the exclusive property of ChilesNerv and is protected by Canadian and international copyright laws.

7.2 Trademarks

ChilesNerv, the ChilesNerv logo, and all related names, logos, product and service names, designs, and slogans are trademarks of ChilesNerv or its affiliates. You may not use such marks without the prior written permission of ChilesNerv.

7.3 License to Use Website

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website for personal, non-commercial purposes. This license does not include:

  • Any resale or commercial use of our Website or its contents
  • Any collection and use of product listings, descriptions, or prices
  • Any derivative use of our Website or its contents
  • Any downloading or copying of account information for the benefit of another merchant
  • Any use of data mining, robots, or similar data gathering and extraction tools

8. User Contributions

Our Website may contain features that allow users to post reviews, comments, and other content. Any content you post will be considered non-confidential and non-proprietary. By providing any content on our Website, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, copy, modify, create derivative works from, publish, distribute, and display such content in any form, media, or technology.

You agree not to post content that:

  • Is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
  • Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
  • Violates the legal rights of others or contains any material that could give rise to civil or criminal liability
  • Is false, misleading, or fraudulent
  • Promotes illegal activities or conduct

9. Limitation of Liability

To the fullest extent permitted by applicable law, ChilesNerv shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your access to, use of, or inability to use the Services.

In no event shall ChilesNerv's total liability to you for all claims arising out of or relating to the use of the Services exceed the amounts paid by you to ChilesNerv for the specific product or service giving rise to the liability during the twelve (12) months preceding the event giving rise to the liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless ChilesNerv and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your violation of these Terms
  • Your use of the Services
  • Your violation of any rights of another
  • Your User Contributions

11. Governing Law and Jurisdiction

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision.

Any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the courts located in Toronto, Ontario, and you consent to the personal jurisdiction of such courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. All changes are effective immediately when posted on the Website. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and ChilesNerv concerning the Services.

15. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: legal@chilesnerv.com
  • By mail: 123 Acoustic Avenue, Toronto, ON M5V 2K4, Canada
  • By phone: (416) 555-1234
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Location 123 Acoustic Avenue
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